204-227-3991

Guarantee

We’re proud to stand behind the quality of our products and services

If you’re not satisfied with your purchase, simply contact Customer Care within 30 days from the date of your purchase and we will assess the refund in question, excluding postage and processing costs.

Terms & Conditions

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, we do not proof documents created by our customers prior to processing. 
 
Please note that we cannot be responsible for:
  • Spelling, punctuation or grammatical errors made by the customer
  • Inferior quality or low-resolution of uploaded images
  • Design errors introduced by the customer in the design creation process
  • Errors in user-selected options such as product type or size
 
RETURNING A PRODUCT
You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@ibdigital.ca  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
 
WHAT CAN BE RETURNED
Most of the items we sell are customized to your specifications.  Items that are NOT custom decorated can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.
 
WHAT CANNOT BE RETURNED
Custom decorated apparel cannot be returned. No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.
 
RETURNS FOR REFUND
Must be made within 30 days of receipt of purchase.
 
RETURNS FOR EXCHANGE OR STORE CREDIT
Must be made within 30 days of receipt of purchase.
 
SHIPPING CHARGES FOR PRODUCTS RETURNED
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
 
HOW TO RETURN YOUR ITEM
  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number on the outside of the return parcel.
  3. Send the package to:
IBDIGITAL.CA RETURNS
4-495 Island Shore Blvd.
Winnipeg, Manitoba, Canada
R3X 0A1
204-227-3991